Managed Voice.
Your customers always have the ability to reach you - until they don’t. Often-overlooked service issues can stop business operations cold.
Add the ability of hackers to use your IP phone system as a backdoor to make illegal calls, rack up phone charges, or compromise other IT systems – and the risk becomes very real.
TSR’s team of voice experts certifies your system and ensure customers can always reach your business no matter when they call.
TSR’s Managed Voice Program
Configuration Certification & Patch Management - TSR Managed Voice Service monitors your phone system, addresses mis-configurations or security issues, and maintains your patch levels to current so you do not have too.
Proactive Backup & Recovery Services - TSR Managed Voice Service ensures your phone system is backed up consistently and allows you activate a "failover service" for processing in/outbound calls in a manner pre-determined by you. Higher levels of this service can be leveraged to support overflow calls and/or marketing campaigns.
Feature Implementation & Training - TSR Managed Voice will work with your team to enable call-flow best practices as well as identify, activate, configure, and train users on features that will help maximize productivity and best service your customers and internal teams alike. This service also tracks new features/integrations as they are released and will let you know which ones may be useful to you.
Life Cycle Management & Support - TSR Managed Voice supports your current premise-based phone system, evaluates "if and when" a move to the cloud may make sense, identifies the features you will need/want, and the user devices to implement. It also provides support during the phone system migration, and makes sure your new provider delivers on all the services agreed upon in the contract.
Moves, Adds, Changes - At TSR we take care of managing the full system from simple adding extensions, design of call flow builds and call center call routing.