| TSR will inform the customer of any performance issues based on standard industry metrics with respect to the above monitored items. TSR will modify the metrics at the customer's request to satisfy any specific customer requirements. TSR will maintain a copy of all configurations of the LAN/WAN infrastructure equipment off-site for backup and disaster recovery purposes. TSR will troubleshoot and resolve any issues that arise as a result of any and all failures with respect to the WAN and LAN infrastructure as soon as they are notified by the agents monitoring the network. All charges for this service are included as part of the monthly fee. All fees for monitoring and management include all changes, modifications or alterations to the network WAN infrastructure to accommodate the customer's day-to-day operations.
Items the fee does not include:
- Substitute technicians while IT staff is out of the office
- New Project Infrastructure additions and implementation (this work is an additional cost, usually T&M)
- Security or LAN design consulting fees
- Network additions or modifications for major infrastructure changes. (i.e. move to new location)
TSR must be informed of all changes, additions or deletions of network hardware, servers, switches and routers. This is important in helping diagnose issues that may arise as new equipment is added to the network with respect to performance or errors that may be encountered while monitoring the network.
Management and monitoring charges include all Cisco routers, switches, firewalls and VPN hardware, emergency remote access, detailed router configuration documentation, detailed up to date Visio diagrams of the WAN, as well as a monthly meeting to discuss and review the performance statistics, reports, failures and any other issues the customer may have.
TSR also offers a management and monitoring service that includes all hardware as part of the service. This eliminates any capital acquisition costs by the customer. The customer would pay a monthly fee to TSR for all of the LAN/WAN hardware as well as the monitoring and management.
For more information or to sign up for services, please contact:
TSR Solutions, Inc.
Networking Services Department
networking@tsrnet.com
(262) 292-2000
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